Welcome


Our Mission


Our goal is to be an industry leader in providing unmatched quality automotive products and services.

  • We will constantly strive to meet the changing needs of our customers.
  • Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
  • Together we will set and continually improve sales, service, and operational standards to ensure long-term market leadership and profitability.
  • It is our mission to exceed our customers' and employees' expectations and maintain their loyalty for a lifetime.

Our Philosophy


Our philosophy is based on five areas that, we believe, are critical to business success. Those areas are:

  • Customer Enthusiasm
  • Employee Satisfaction
  • Financial Performance
  • Market Penetration
  • Ongoing Improvement

Our philosophy holds that all are of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision making process, or in any situation of seeming conflict or contradiction among the five areas, Customer Enthusiasm will always carry the most weight. Valley Ford has been family owned and operated since 1964. Our commitment to excellence has helped our organization stand up to the test of time. "When we say we treat you like family, we mean it. Don't take it from me, just ask my four children who are all part of the Valley Automotive Group staff"



Vision


To become the #1 service oriented company by treating our employees and customers with trust, respect and transparency.


Our Values:

We believe these basic values bring success to our business and the personal live of our employees.

  • The value of Honesty and Integrity: We believe that all decisions are to be made with integrity. Leadership is setting good examples for others to follow, expecting as much from yourself as from others.
  • The Value of Individual Responsibility and Accountability: We believe we are responsible to satisfy the needs of our customers for all our products and services. Individual accountability for our own performance and for the quality of our products will demonstrate to our customers we are enthusiastic about them and really care.
  • The Value of Unconditional Dedication to Excellence: We believe there is no place for mediocrity or half-hearted efforts. We accept personal responsibility for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.
  • The Value of Cooperation and Communication: Close mutual support of one another is a fundamental tenet of ours. We value open communication and encourage new ideas, realizing that teamwork produces a better employee work environment and enthusiastic customers and suppliers.
  • The Value of Our People: We have nothing of greater value than our people. We respect the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members possessing a high degree of initiative, self-respect, and self discipline.
  • The Value of Ongoing Improvement: We believe in not accepting the status quo, in constant improvement, and in the value of ongoing education in any form. We believe in providing opportunity for personal, professional, and organizational growth within our company.
  • The Value of Being Good Community Citizens: We give willingly to and are actively involved in the support of our communities because they provide us our success.

Best Price Philosophy:

To us it's never made a lot of sense why different customers should pay different prices for the same vehicles. Are you willing to pay more because you don't like to negotiate? Charging each customer a different price has never made much sense to us.


All the bluffing, pretending, and trips to the "manager's office" has become clich├ęd in the car business. The bottom line is that if a salesperson is paid on commission it's in their best interest to get you to pay as much as possible.


At Valley Ford Truck we've always believed we can establish a higher level of trust by cutting out the hassle and giving you the Best Price first. Our salespeople are paid the same whether you buy a vehicle costing $4000 or $40,000. Our goal is to help you find the right vehicle, it really is that simple.


Our Best Price is always posted on the windshield of every truck on our lot. It's been that way since we opened the doors in 1964. Some dealers have jumped on the bandwagon and use the Best Price as a gimmick to get you in the door. Our Best Price is a philosophy - not the flavor of the month - it's who we are.


We routinely shop other dealers and always price our cars to market. Why shop anywhere else?


The Buying Process

1. Take A Look Around
At Valley Ford Truck there is no pressure from clingy salespeople asking "What can I do to put you in this truck today?" We'll greet you as you come in and allow you to shop at your own pace. If you'd like to shop around at other stores, feel free, we're confident you won't find a better selection or experience anywhere else.


2. Find The Vehicle That Meets Your Needs
Work with a Sales Consultant to find the vehicle that best meets your needs. Our salespeople are not paid on commission so you'll never be pressured into a truck |you don't want.


3. Take A Test Drive
Most of us spend a lot of time in our vehicles, we know its important to get some time behind the wheel and make sure the vehicle you're buying feels comfortable. Our consultants are always happy to take you for a spin and show you the features of the vehicle you are looking at.


4. Finance
Our in-house finance department works with several lenders to get you the best rate possible. Most approvals take place within minutes. We never use shady tactics like adding in options you don't need. We fully disclose the bank and the interest rate, and you are always welcome to bring your own financing as well.


5. Become Another Happy Valley Ford Truck Customer
Join the ranks of thousands of happy customers as you drive off in the sunset in your new vehicle. Our commitment to you doesn't stop when you walk out the door. Our Service Department is happy to take care of all of your maintenance needs.


6. Service
Take good care of your vehicle by bringing it into our Service Department for everything from oil changes, tune-ups, warranty work, and car washes. We keep extensive records of your vehicle so you will always be on top of your maintenance and when you decide to trade it in we pay more for vehicles purchased and serviced by Valley Ford Truck.


One Team, One Plan, One Valley


A Lasting Thought


Throughout our years at Valley Ford, we have enjoyed the benefits of giving back to our community. It has given us the opportunity to improve the lives of our customers' and the people that work together everyday in our store. Living life to the fullest and raising our families together in our communities is our ultimate definition of success. Life doesn't get any better than this experience. There is an old proverb that says, "One generation plants the trees, another gets the shade." The future of our business will always be connected to our community and the people we surround ourselves with. We believe that by giving back to local organizations in the communities we live and play in, we can grow and prosper now and for generations to come. We are involved with dozens of organizations and causes including:


  • Scholarships for local students
  • Youth organizations
  • Food banks
  • Athletic teams and programs
  • Drug prevention & law enforcement
  • Enviromental conservation groups
  • Our local humane society
  • The Susan Komen foundation

Thank you for your continued support.

Sincerely,


Brian O'Donnell


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